Customer Support
Shipping & Return Policy
At Prakriti Dryfruits, we ensure your order reaches you fresh, fast, and safely packed with complete transparency and care.
Shipping Policy
Freshly packed & carefully delivered
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Time
- Standard delivery usually takes 3–7 business days depending on your location.
- Tracking details will be shared via SMS/email once your order is dispatched.
Shipping Charges
- Free shipping on all orders above ₹1500.
- Orders below ₹1500 may incur a small shipping fee, calculated during checkout.
Delivery Delays
- Delays may occur due to weather conditions, courier disruptions, or high-volume periods such as festivals and sales.
- We always try to notify customers in case of significant delays.
Return & Refund Policy
Your satisfaction matters to us
Return Eligibility
- Returns are accepted only for damaged, defective, or expired products.
- Issues must be reported within 24 hours of delivery.
- Please share clear unboxing videos/photos for quicker verification.
How to Request a Return
- Email us at buyprakriti@gmail.com
- Mention your order number and attach relevant images/videos of the issue.
- Our team will review your request and respond within 1–2 business days.
Refund Policy
- Approved refunds are processed within 3–5 business days.
- Refunds are issued to the original payment method.
- Refunds are not applicable for taste preferences or courier-related delays.
Non-Returnable Items
- Opened or partially used packs.
- Products returned without original packaging.
Need Help With Your Order?
Our support team is always happy to assist you with shipping, delivery, refunds, or product concerns.